Financial Inclusion Forum UK
Monday, October 17, 2016
The Financial Inclusion Forum UK brought together over 200 stakeholders at the European Bank of Reconstruction and Development (EBRD) for a conversation focused on “The Progress and Future of Financial Inclusion.” The three-hour event consisted of a keynote and two panel discussions. The first panel discussion, featuring representatives from CDC, VisionFund, and EBRD, and moderated by Yasmina McCarty of GSMA, assessed current progress in financial inclusion. The second panel looked to the future with panelists from Financial Services for All, DoPay, Leapfrog Labs, and the Centre for the Study of Financial Innovation.
Demand-driven product design stood out in discussions as a key method to keeping clients first in a digital world. Vaughan Lindsay of LeapFrog Investments advised that communications with customers and customer-centric products are key to the value of financial technology. Brad van Leeuwen of DoPay echoed this by stating that digital solutions should be designed around the customer, rather than pushed onto them.