Get Involved!

We want YOU to join us! Throughout the week, FI2020 Week partners will hold webinars, public events, and online conversations – an opportunity for you to join in a variety of interesting conversations. The conversations cover a full range of topics, from client protection in mobile money use, to incorporating financial capability into product design. 

Follow #FI2020 on Twitter or check out our Storify feed for the latest updates.

It's easy to get involved:


1. Add your voice to the global conversation

We want to know what you believe is an important action needed in your country or industry segment to advance financial inclusion. Add your thoughts by emailing Allyse McGrath at or share your thoughts on Twitter using #FI2020. Read what people have been saying so far.

2. Add your vote to the FI2020 Progress Report

How is the world doing on financial inclusion? We rated progress in five key areas on a scale of 0-10. Disagree with our findings? We want to hear from you! Add your vote on the FI2020 Progress Report website.

3. Join a webinar

Stay tuned for a recap of this event
Faith and Finance: What can we gain from interest free lending?
Hosted by: Microfinance Club of New York
Location: BNP Paribas
                 Room 9F - 9th Floor
                 787 7th Ave
                 New York, NY
Date: November 2, 2015
Time: 6:00 pm – 8:00 pm EST

This panel will explore the opportunity to further access finance through interest-free lending.  Both the Jewish and Muslim faiths follow similar religious tenets in not accepting interest payments while making loans to the poor. These centuries-old practices are playing an increasingly important role in today’s microfinance market. This event will provide an overview of the roots of interest free-lending, the financial structure of interest-free micro-loans, organizations that follow these practices, the investment proposition, regulatory considerations, and barriers and opportunities for growth.

Register Now!

Stay tuned for a recap of this event
A Customer Centric Approach to Making Small Scale Savings Work
Hosted by: The World Savings and Retail Banking Institute (WSBI)
Date: November 3, 2015
Time: 8:30 am – 10:00 am EST

The World Savings and Retail Banking Institute (WSBI) is one of the Coalition of Partners supporting the goal of Universal Financial Access (UFA). This webinar will focus on the lessons drawn from a six year project (2009 – 2015) carried out with 12 WSBI member banks and aimed at creating usable savings services in the hands of the poor.

Register now!
Participant passcode: 97534760
Download BT MeetMe video client
If you use Internet Explorer or Apple Safari, you’ll need to install the BT MeetMe video client.

Stay tuned for a recap of this event
Client Protection and Technology: The GSMA Code of Conduct for Mobile Money Providers
Hosted by: GSMA
Date: November 4, 2015
Time: 9:00 am – 10:00 am EST

This session will discuss how the GSMA – the global association for mobile network operators – is working with its members to ensure that mobile money services are safe, reliable, and secure, and that customers are treated fairly. The Code of Conduct for Mobile Money Providers includes eight high-level principles addressing topics such as safeguarding customer funds, AML/CFT, training and monitoring of staff and agents, reliable service provision, security, and fair treatment of customers. This session will provide a brief background to the Code of Conduct initiative and outline the plan for implementation of the Code. It will be useful for regulators, financial inclusion specialists, consumer protection advocates, and any other stakeholders who are interested in understanding what mobile operators are doing to ensure the safety, reliability, and fairness of mobile money services.

Register now!

Stay tuned for a recap of this event
Impact of Mobile Money on Financial Inclusion and Other Public Policy Objectives
Hosted by: GSMA
Date: November 4, 2015
Time: 10:00 am – 11:00 pm EST

Mobile money services are expanding across developing and emerging markets. In 89 emerging markets, 261 deployments serve 103 million active mobile money customers, who perform 717.2 million transfers and payments per month worth USD 16.3 billion. These figures highlight how pervasive mobile money has become and the potential it has to contribute to more efficient and inclusive financial systems. This webinar will explore how mobile money is driving financial inclusion and its positive impact on other public policy objectives.

Register now!

Stay tuned for a recap of this event
Female Leadership in Microfinance Institutions in Latin America and the Caribbean (El Liderazgo Femenino en las Entidades de Microfinanzas en América Latina y el Caribe)
Hosted by: Andares
Date and Time: November 4, 2015 at 4:00 pm – 5:00 pm EST (Spanish)
November 6, 2015 at 3:00 pm – 4:00 pm EST (English)

This webinar will reveal the results of a comprehensive study of gender and leadership in microfinance institutions in Latin America conducted by Andares and EA Consultants, and funded by the Multilateral Investment Fund (MIF) and Calmeadow. The webinar will aim to present a complete picture of the makeup of leadership at MFIs in Latin America and the barriers that women face, but also stimulate conversation about why it is important to have gender-balance and what initiatives can be done to foster greater equality.

Spanish: Register Now!
Meeting Number: 735 396 166
Meeting Password: leadership

English: Register now!
Meeting Number: 732 114 192
Meeting Password: leadership

Stay tuned for a recap of this event
Re-imagining Financial Inclusion in India through Technology
Hosted by: IFMR LEAD
Date: November 5, 2015
Time: 12:30 am - 2:30 am EST (11:00 am – 1:00 pm IST)

India is home to an emerging yet fast evolving financial services market, where digital platforms such as online banking, mobile banking, e-wallets, exist side by side with brick-and-mortar banking. A lot of interventions have been initiated in last few months including payment banks and small finance banks. The industry is in a state of flux and disruption in this initial phase of expansion, and concerted efforts are required by stakeholders to facilitate its growth in a secure and sustainable manner. 

This session will focus on the scope, opportunities and challenges in leveraging ‘digitisation’ to maximise the impact of access to finance on low-income households and micro and small enterprises in India. 

Register Now! 
Webinar ID: 100-063-643

Stay tuned for a recap of this event
Why Should Microfinance Institutions be Interested in Digital Finance Services?
Hosted by: The Helix Institute
Date: November 5, 2015
Time: 7:00 am – 8:00 am (EST)

In this webinar, MicroSave’s the Helix Institute will engage in a discussion with digital finance and microfinance experts around the globe to explore the opportunities available in microfinance institutions in the digital financial services (DFS) landscape.

Register Now!

Digital Field Applications: Examining Impact and Implications
Hosted by: Accion International Channels & Technology team
Date: November 5, 2015
Time: 10:00 am EST – 11:00 am EST

Accion’s Channels & Technology team will host a webinar discussing results of their Digital Field Application (DFA) Case Study, examining the business case, implementation process, and effects for three microfinance banks around the world. Additionally, the webinar will cover lessons learned from the DFAs reviewed which could serve as guiding principles for other financial institutions. Some important results from the use of DFAs in the study included a decrease in the loan turnaround time (TAT) at Musoni Kenya from 72 to 6 hours, and an increase in average loan officer caseload at Ujjivan of 134 percent.

Register Now!

Evidence Showcase: Innovations in Financial Capability and Financial Services for the Poor
Hosted by: Innovations for Poverty Action (IPA)
Date: November 5, 2015
Time: 10:00 am – 11:30 am EST

Innovations for Poverty Action will host a webinar to showcase the latest rigorous evidence on innovations in financial capability and financial services. Register now to learn about the latest insights from research on financial product design, product-related information, and financial education, featuring presentations by Tarek Ghani (Princeton), José Tessada (PUC Chile), and Marina Dimova (ideas42).

Register Now!

Financial Capability of Persons with Physical Disabilities in Ecuador
osted by: AVAL
Date: Thursday, November 5
Time: 5:00pm – 6:00pm EST - please note that this webinar will be exclusively in Spanish

AVAL is an Ecuadorian organization that specializes in promoting the financial capability of Ecuadorians. During 2015, AVAL conducted a study of the financial capability of persons with physical disabilities in Ecuador in partnership with the National Federation of Ecuadorians with Physical Disabilities (FENEDIF). During this webinar, we will share the results of the study which allows us to better understand the financial capability needs of this population group.

Register Now!

Voice of the Client
Hosted by: Microfinance Information Exchange (MIX)
Date: November 6, 2015
Time: 9:00 am – 10:00 am EST

Join the Director of MIX’s Social Performance Program, Micol Pistelli, in this webinar to learn about the Voice of the Client (VoC) project, a pilot developed for MFIs to leverage mobile technologies as a means to analyze the satisfaction of clients with the suite of products and services offered by their MFIs. In this webinar, you will learn about:

* Findings from the first round of the pilot conducted in 4 Indian-based MFIs;
* How microfinance stakeholders can use client-level data to design programs that better meet client needs and preferences while improving their impact on the population they aim to serve; and
* Next steps for the VoC project, including details on the second round of data collection in Peru!

Register Now!

Demand-Side Consumer Insight
Hosted by: LeapFrog Investments
Date: November 6, 2015
Time: 9:00 am – 10:00 am EST

LeapFrog Investments will take a deeper look at data on emerging consumer demand, and how it helps us advance financial inclusion. The webinar will feature global leaders in aggregating and using customer data, including Mastercard, JP Morgan, AIG, CGAP, and the Global Findex/World Bank, and address the following questions:

  • What data exists on demand for, and access to, financial (and other) services?  What does the data say?
  • What data do operators need to scale products that enhance customer value?
  • What is missing? What steps can we take to address these gaps?

Register Now!

Savings Groups in Latin America; What we have learned from an Impact Evaluation and Linkages to Financial Intermediaries
Hosted by: Multilateral Investment Fund
Location: Inter-American Development Bank
                 Room NE313
                 1300 New York Ave, NW
                 Washington DC
Date: November 6, 2015
Time: 2:00 pm – 3:00 pm EST (Please note that this Webinar will be conducted in Spanish)

Register Now!




Voices of Financial Inclusion - a West African perspective
Freedom From Hunger launched a social media powered conversation on the topic of financial inclusion and what it means for FSPs and NGOs working in francophone West Africa, a voice in the financial inclusion dialogue which is often left unheard. The video compiled responses which highlight perspectives of the different players in financial inclusion across Benin, Burkina Faso and Mali. Viewers of the video are encouraged to ask questions and propose other strategies that the speakers can take forward in their respective countries and organizations.

Check out the video now!


Addressing Customer Needs: Market Research and Beyond …
Hosted by: MicroSave
Date: November 2-6

MicroSave will leverage 18 years of working with an array of leading financial institutions and consultants across the globe to discuss and highlight how they have addressed customer needs. We will bring leading experts from banks, MNOs, MFIs and other financial institutions to reflect on their experiences (good and bad!) and offer their advice. Graham A.N. Wright, Group Managing Director of MicroSave, will moderate the discussion on MicroSave's acclaimed and remarkably-active LinkedIn Group during the week - starting on November 2.